Frequently Asked Questions

How long does it take for my order to arrive?

The estimated delivery time for standard shipments is 2 to 6 business days depending on the delivery location.

For premium shipments it is 1 to 4 business days depending on the delivery location.

Where can I purchase the products?

You can place your orders conveniently through our website, by contacting us via WhatsApp, or directly on Mercado Libre, offering you multiple options for your convenience.

What payment methods do you have?

1 debit or credit card

2 Kueskipay / Deferral

3 MercaPago or Paypal

4 Transfer/Spei

5 Deposit

6 MercadoLibre

Which courier company will my order be sent by?

We ship via FedEx, Estafeta or DHL. The courier company responsible for delivering your order is confirmed once your package has left the warehouse.

You can check the package and tracking number in the guide that we will provide you once you have made your purchase.

Is my purchase secure?

Yes, your order will be insured. If there is any problem, we will be responsible.

Do you have the products on Mercado Libre?

Yes, our products are available on Mercado Libre, giving you an even easier and more accessible purchase.

Click HERE

Can I pay at Oxxo or by transfer?

Yes, you can make the payment at Oxxo or by bank transfer; to do so, simply send us a message on Social Media or by email.